Nova88 BKK Privacy Policy – Malaysian Player Data Protection

1Introduction & Scope of This Policy

Welcome to the Privacy Policy page nova88 bkk. We understand that your personal information is valuable, and we take our responsibility to protect it seriously. This policy applies to all users who register, log in, or use any part of the nova88 bkk platform — including the website, mobile version, and all related services.

Nova88 BKK operates as an online betting platform serving users in Malaysia. In this capacity, we act as the data controller responsible for how your information is collected, stored, and used. We are committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) in all our data processing practices.

This document is written in plain language because we believe you have the right to know exactly what happens to your data — not buried under complex legal jargon. If any section is unclear, feel free to reach out to the nova88 bkk support team.

2Types of Information We Collect

Nova88 BKK collects several categories of information from users across different circumstances. Below is a summary of the types of data we may collect:

a) Account Registration Information

• Full name as stated on your identity card
• Active email address
• Malaysian mobile number
• Date of birth (for age verification)
• Username and password (stored in encrypted form)

b) Identity Verification (KYC) Information

• A copy of MyKad or valid passport
• Proof of current address (utility bill, bank statement)
• Malaysian bank account details for withdrawal purposes

c) Financial & Transaction Information

• Deposit and withdrawal history in MYR
• Payment methods used (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX)
• Betting records and game activity

Your data is handled with care at nova88 bkk

d) Technical & Usage Information

• IP address and general device location
• Device type, operating system, and web browser used
• Login session data including time and duration
• Pages visited and actions taken on the platform
• Cookie data and device identifiers

We only collect information that is strictly necessary to provide our services, meet legal obligations, and ensure platform security. Nova88 BKK does not collect sensitive data such as health information or religious beliefs.

3How We Use Your Information

Every piece of data we collect has a clear and legitimate purpose. Nova88 bkk uses user information for the following purposes:

Nova88 BKK will not use your data for purposes unrelated to the provision of platform services without first obtaining your explicit consent. You may withdraw consent for marketing communications at any time by contacting us or using the unsubscribe link in any email we send.

4Sharing Information with Third Parties

Nova88 bkk does not sell your personal information to any third party. However, there are limited circumstances in which we may need to share your information:

• Payment service providers: Information required to process deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX will be shared with the respective providers. All such providers are bound by strict data protection agreements.
• Platform technology partner: Game software providers and technical infrastructure partners that help us operate the platform. They are only permitted to access data necessary for technical functions.
• Regulatory bodies and law enforcement authorities: Where required by Malaysian law or upon request from a legitimate authority, nova88 bkk may be required to disclose certain information.
• Fraud prevention: We may share information with relevant industry bodies to prevent fraud and money laundering, in order to protect the Malaysian player community as a whole.

In all instances of data sharing, nova88 bkk ensures that recipients are bound by data protection obligations equivalent to or stricter than those we impose on ourselves. We do not permit third-party providers to use your data for their own purposes.

5Cookies & Tracking Technologies

A better experience powered by nova88 bkk's smart technology

Platform nova88 bkk uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

• Essential cookies: Required for core platform functions such as maintaining your login session and securing transactions. These cookies cannot be disabled.
• Functional cookies: Saving your preferences such as language and platform settings for a more convenient experience on future visits.
• Analytics cookies: Helps us understand how users interact with the platform so we can continue improving nova88 bkk.
• Performance cookies: Collecting data on page load times and technical errors for troubleshooting purposes.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the functionality of the nova88 bkk platform. For more information on managing cookies, please refer to your web browser's help guide.

6Data Security – How We Protect Your Information

User data security is our highest priority nova88 bkk. We continuously invest in our security infrastructure to ensure your information remains protected at all times. The following are the key security measures we implement:

While we do everything within our means to protect your data, no system can be guaranteed 100% secure against cyber threats. You also play an important role — make sure you use a strong password, do not share your login credentials, and notify the nova88 bkk team immediately if you suspect any unusual activity on your account.

7Data Retention & Deletion

Nova88 BKK retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws in Malaysia.

• Active account data: Retained for as long as your account remains active on the nova88 bkk platform.
• Data following account closure: We retain certain records for up to seven (7) years after account closure for legal compliance, financial audit, and fraud prevention purposes.
• Financial transaction data: Deposit and withdrawal records are retained for seven (7) years in accordance with the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001.
• Customer support communication data: Retained for two (2) years following case resolution for quality control purposes and reference in the event of any dispute.
• Analytics cookie data: Automatically deleted 13 months from the date of collection.

Once the retention period has lapsed, data will be securely deleted or anonymised so that it can no longer be linked to any specific individual. You may request early deletion of your personal data through the user rights section described in the following segment.

8Your Rights Over Personal Data

As a user nova88 bkk which is protected under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: If any of your information is inaccurate or incomplete, you have the right to request a correction.
• Right to Erasure: Under certain circumstances, you may request that your personal data be deleted from our systems.
• Right to Restrict Processing: You may request that we restrict how we use your data under certain circumstances.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the validity of processing carried out prior to the withdrawal.

To submit any request related to these rights, please contact the nova88 bkk team by email at support@nova88bkk.net. We will process your request within 30 days of receipt.

Your privacy is fully respected at nova88 bkk

Please note that certain rights may be subject to legal exemptions. For example, we may be unable to delete specific data if it is required to fulfil a legal obligation or to defend against a legal claim. In such cases, we will explain the reasons for the exemption to you.

9Protection of Children's Data

Platform nova88 bkk is strictly for individuals aged 18 and above. We do not knowingly collect or process personal information from anyone under the age of 18.

Should we discover that we have collected information from a minor without appropriate age verification, we will take immediate steps to:

• Delete all related information from our systems as promptly as possible.
• Permanently closing the account in question.
• Returning any valid balance to the original payment method.

If you have reason to believe that a child has registered on nova88 bkk without appropriate consent, please contact us immediately at support@nova88bkk.net so that the necessary action can be taken.

10Changes to This Privacy Policy

Nova88 BKK reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements or platform service improvements.

When we make significant changes to this policy, we will:

• Updating the "Last updated" date at the top of this page.
• Displaying a clear notice on the nova88 bkk platform regarding such changes.
• Sending an email notification to the address registered on your account for any significant changes.

We encourage you to review this Privacy Policy page periodically to stay informed about how nova88 bkk protects your information. Continued use of the platform after any changes are published will be considered your acceptance of the updated policy.

The Malay version of this policy is the official version for users in Malaysia. In the event of any discrepancy between language versions, the Malay version shall serve as the definitive reference.

11Contact Our Data Protection Officer

If you have any questions, concerns or complaints regarding this Privacy Policy or the way nova88 bkk handles your personal data, please reach us through the following channels:

We are committed to responding to all privacy-related enquiries within 72 hours of receipt. For formal complaints, please submit in writing via email with full details so we can address them promptly and effectively.